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Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for "no decision about me without me". Communication is the key to a good workplace with benefits for those in our care and staff alike.
This course will help you to improve communication in the health and social care setting
Knowledge of techniques and activities that help the learner to draw upon own resilience when required.
Resilience is a personal quality that will help students keep going even when the work seems difficult and complete the course they have chosen successfully whilst supporting their fellow students to do the same.
This MOOC is designed to improve your resilience.
Interpersonal skills refer to your ability to communicate with other people, be it at work or on a personal level. Broadly speaking, all of the following are taken into account when we refer to these skills: your attitude, behaviour, mannerisms, non-verbal skills, managerial potential, decision making and problem solving abilities, assertiveness, etc. When you score highly on your interpersonal skills, you become an indispensable employee for any workplace.
You can develop your interpersonal skills in the following ways:
Focus on your attitude and behaviour. These tips will help you:
- Smile when you talk. You are more approachable when you wear a happy face.
- Be an optimistic person.
- Say thank you when someone helps you out.
- Appreciate your colleagues and their effort.
- Interact with people and show genuine interest in them.
- Improve your non-verbal communication
Non-verbal communication plays a major role in the development of interpersonal skills, so you need to master your body language.
- Listen actively to people when they talk. When you actively listen you win over their trust.
- Empathize with your colleagues. Be patient when they present their point of view.
- Be a pro at verbal communication
One of the most important attributes that would make you a great leader with great interpersonal skills is your ability to communicate well.
If you are the leader, then this one of your major responsibilities! First, you need to be considerate towards your team and understand their problems. Address your team, unite the members and make them understand the significance of teamwork. This is how you can be a team player and people will listen and respect you.
Hone your problem-solving skills
Whether you are the leader or a general employee, having the ability to resolve problems gives you an edge over other employees. You promote harmony in your organization when you are capable of resolving conflicts or figure out solutions for day-to-day problems. And you shall definitely be rewarded for developing this interpersonal skill.
Be a decision maker
You have to take control of the situation. When your boss asks to you to handle a project on your own, then show him/her that you can! This is possible when you have sufficient knowledge on the subject.
Understand your responsibility
Analyze the situation from different angles
Take suggestions if needed, but make your decision the final
These skills can be learnt and developed with experience, so use this MOOC to do just that!
- Teacher: Jorge MARTIN GUTIERREZ
Datum: od 27. marca do 18. aprila 2017.
Namen tega online tečaja je opremiti udeležence z znanjem, veščinami, obnašanjem in kompetencami, ki bodo izboljšale njihovo sodelovanje v timu. Predmet je namenjen posameznikom, ki so že sodelovali v timu (npr. tim v delovni organizaciji, v izobraževanju itd.), ne glede na količino njihovih predhodnih izkušenj in ki želijo izvedeti več o učinkovitem vodenju tima.