Available courses

Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for "no decision about me without me". Communication is the key to a good workplace with benefits for those in our care and staff alike.


This course will help you to improve communication in the health and social care setting

The aims of this course are to provide a theoretical understanding of what resilience means to the learner and provide a series of exercises and techniques to draw upon personal strengths.


Knowledge of techniques and activities that help the learner to draw upon own resilience when required.

Resilience is a personal quality that will help students keep going even when the work seems difficult and complete the course they have chosen successfully whilst supporting their fellow students to do the same.


This MOOC is designed to improve your resilience.



Facts about resilience.pdfFacts about resilience.pdf

El Turismo de Negocios ofrece oportunidades para emprendedores dentro de un sector competitivo en el que España ocupa una destacada posición internacional. Convenciones, congresos, reuniones de empresa, ferias, exposiciones, viajes de incentivos y otros servicios son ejemplo de actividades vinculadas a un sector que requiere de personas con habilidades comerciales que puedan desarrollar todo el ciclo de venta de la producción del “evento”. Los objetivos principales de este curso son:

  • Ayudar a emprendedores a desarrollar habilidades que permitan generar oportunidades de negocio, desde la concepción de la idea hasta el cierre de la venta, en el segmento de Turismo de Negocios.
  • El éxito en la organización y desarrollo de un evento se fundamenta en el diseño y elección adecuada de los servicios que más se adecúen tanto a la tipología como a los objetivos que a través de él se pretenden alcanzar.
  • El alumno deberá preparar un Plan de Negocio para la puesta en marcha de un servicio/empresa en el que se contemple todo el ciclo de venta del mismo, y en el que intervengan una o varias actividades del sector directamente relacionadas con el Turismo de negocios: transporte, sedes y servicios profesionales, servicios de alojamiento y restauración, información profesional, etc.


Interpersonal skills refer to your ability to communicate with other people, be it at work or on a personal level. Broadly speaking, all of the following are taken into account when we refer to these skills: your attitude, behaviour, mannerisms, non-verbal skills, managerial potential, decision making and problem solving abilities, assertiveness, etc. When you score highly on your interpersonal skills, you become an indispensable employee for any workplace. 

You can develop your interpersonal skills in the following ways:

Focus on your attitude and behaviour. These tips will help you:

- Smile when you talk. You are more approachable when you wear a happy face.

- Be an optimistic person.

- Say thank you when someone helps you out.

- Appreciate your colleagues and their effort.

- Interact with people and show genuine interest in them.

- Improve your non-verbal communication

Non-verbal communication plays a major role in the development of interpersonal skills, so you need to master your body language.

- Listen actively to people when they talk. When you actively listen you win over their trust.

- Empathize with your colleagues. Be patient when they present their point of view.

- Be a pro at verbal communication

One of the most important attributes that would make you a great leader with great interpersonal skills is your ability to communicate well.

If you are the leader, then this one of your major responsibilities! First, you need to be considerate towards your team and understand their problems. Address your team, unite the members and make them understand the significance of teamwork. This is how you can be a team player and people will listen and respect you.

Hone your problem-solving skills

Whether you are the leader or a general employee, having the ability to resolve problems gives you an edge over other employees. You promote harmony in your organization when you are capable of resolving conflicts or figure out solutions for day-to-day problems. And you shall definitely be rewarded for developing this interpersonal skill.

Be a decision maker

You have to take control of the situation. When your boss asks to you to handle a project on your own, then show him/her that you can! This is possible when you have sufficient knowledge on the subject. 

Understand your responsibility

Analyze the situation from different angles

Take suggestions if needed, but make your decision the final


These skills can be learnt and developed with experience, so use this MOOC to do just that!

Interpersonal skills refer to your ability to communicate with other people, be it at work or on a personal level. Broadly speaking, all of the following are taken into account when we refer to these skills: your attitude, behaviour, mannerisms, non-verbal skills, managerial potential, decision making and problem solving abilities, assertiveness, etc. When you score highly on your interpersonal skills, you become an indispensable employee for any workplace. 

You can develop your interpersonal skills in the following ways:

Focus on your attitude and behaviour. These tips will help you:

- Smile when you talk. You are more approachable when you wear a happy face.

- Be an optimistic person.

- Say thank you when someone helps you out.

- Appreciate your colleagues and their effort.

- Interact with people and show genuine interest in them.

- Improve your non-verbal communication

Non-verbal communication plays a major role in the development of interpersonal skills, so you need to master your body language.

- Listen actively to people when they talk. When you actively listen you win over their trust.

- Empathize with your colleagues. Be patient when they present their point of view.

- Be a pro at verbal communication

One of the most important attributes that would make you a great leader with great interpersonal skills is your ability to communicate well.

If you are the leader, then this one of your major responsibilities! First, you need to be considerate towards your team and understand their problems. Address your team, unite the members and make them understand the significance of teamwork. This is how you can be a team player and people will listen and respect you.

Hone your problem-solving skills

Whether you are the leader or a general employee, having the ability to resolve problems gives you an edge over other employees. You promote harmony in your organization when you are capable of resolving conflicts or figure out solutions for day-to-day problems. And you shall definitely be rewarded for developing this interpersonal skill.

Be a decision maker

You have to take control of the situation. When your boss asks to you to handle a project on your own, then show him/her that you can! This is possible when you have sufficient knowledge on the subject. 

Understand your responsibility

Analyze the situation from different angles

Take suggestions if needed, but make your decision the final


These skills can be learnt and developed with experience, so use this MOOC to do just that!

Namen tega tečaja je udeležence opremiti z znanjem in veščinami, ki so potrebne za učinkovito upravljanje s samim seboj. Predhodno znanje ni potrebno, udeležencem pa vsak teden priporočamo tudi dodatno gradivo (literatura, videi) za nadaljnje samostojno delo.


Pripravili: 

Maja Milojković

Maruša Goršak

Datum: od 27. marca do 18. aprila 2017


Namen tega online tečaja je opremiti udeležence z znanjem, veščinami, obnašanjem in kompetencami, ki bodo izboljšale njihovo sodelovanje v timu. Predmet je namenjen posameznikom, ki so že sodelovali v timu (npr. tim v delovni organizaciji, v izobraževanju itd.), ne glede na količino njihovih predhodnih izkušenj in ki želijo izvedeti več o učinkovitem vodenju tima. 


Avtorja:

Namen tega tečaja je udeležence opremiti z znanjem in veščinami, ki so potrebne za učinkovito poslovno komunikacijo. Tečaj je namenjen vsem, ki želijo izboljšati veščine poslovnega komuniciranja.


Pripravila: 

Maja Milojković